Privacy Policy

KARMA WATER PURIFICATION SYSTEMS LTD

Last updated: 31 October 2026

1. Introduction

At KARMA Water Purification Systems Ltd (“KARMA Water”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store and protect your personal information when you visit our website, contact us, purchase our products, request our services or otherwise interact with our company.

We are committed to handling your personal data responsibly and in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection legislation in Cyprus.

This policy applies to all customers, prospective customers, website visitors, business partners and other individuals who interact with KARMA Water.

2. Who We Are

KARMA Water Purification Systems Ltd is a Cyprus-based company specialising in water purification and treatment solutions, including water filtration systems, reverse osmosis systems, water dispensers, water softeners and related technical services.

For the purposes of data protection legislation, KARMA Water Purification Systems Ltd acts as the Data Controller responsible for determining how and why your personal data is processed.

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us:

Company: KARMA Water Purification Systems Ltd
Email: info@karmawatercy.com
Website: www.karmawatercy.com

3. Personal Data We Collect

Depending on how you interact with us, we may collect and process the following categories of personal information:

Personal Identification Information

  • First and last name.
  • Company name and job title, where applicable.

Contact Information

  • Telephone and mobile numbers.
  • Email address.
  • Residential, business or installation address.

Customer and Transaction Information

  • Products and services purchased or requested.
  • Quotations, orders and invoices.
  • Installation and maintenance details.
  • Customer service and technical support records.
  • Payment and transaction information.
  • Communication and correspondence with our company.

Technical and Website Information

  • IP address.
  • Browser type and device information.
  • Website usage and browsing activity.
  • Cookies and similar tracking technologies.
  • Information collected through website analytics tools.

We only collect personal information that is relevant and necessary for the purposes described in this policy.

4. How We Collect Your Personal Data

We collect personal information through various channels, including:

  • Our website and online contact forms.
  • Telephone calls and email communications.
  • Social media platforms.
  • Direct communication at our stores and premises.
  • Customer visits and face-to-face meetings.
  • Product purchases, service requests and installation appointments.
  • Business correspondence and interactions with our partners.
  • Other communication channels through which you voluntarily provide information.

We may also receive personal information from third parties where this is permitted by applicable data protection legislation.

5. How We Use Your Personal Data

We use your personal information for legitimate business and operational purposes, including:

  • Responding to enquiries and providing customer support.
  • Preparing quotations and processing orders.
  • Supplying products and delivering services.
  • Arranging installations, maintenance and technical support.
  • Managing customer accounts and business relationships.
  • Processing payments, invoices and accounting records.
  • Communicating important product, service and operational information.
  • Improving our products, services and customer experience.
  • Managing and improving our website.
  • Maintaining the security of our systems and preventing fraud.
  • Complying with legal, tax and regulatory obligations.
  • Sending promotional and marketing communications where legally permitted.

We will not use your personal data for purposes that are incompatible with those described in this policy without providing appropriate information and obtaining consent where legally required.

6. Legal Basis for Processing

Under the GDPR, we must have a valid legal basis for processing your personal data.

Depending on the circumstances, we rely on the following legal bases:

Contractual Necessity: Processing is necessary to provide products or services, fulfil orders, arrange installations or take steps requested by you before entering into a contract.

Legal Obligation: Processing is required to comply with applicable laws, including tax, accounting and other regulatory requirements.

Legitimate Interests: Processing is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms. This may include customer relationship management, business administration, service improvement and the security of our operations.

Consent: You have given us permission to process your personal data for a specific purpose, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

7. Sharing Your Personal Data

KARMA Water does not sell, rent or trade your personal information to third parties.

However, we may share personal data with trusted third-party service providers where necessary for the operation of our business and the provision of our services.

These may include:

  • Accounting and auditing service providers.
  • IT, hosting and website service providers.
  • Email and communication service providers.
  • Payment processing providers.
  • Delivery and logistics companies.
  • Installation and technical service partners.
  • Professional advisers and legal representatives.
  • Public authorities and regulatory bodies where required by law.

These parties are permitted to process personal data only where necessary for their respective services and subject to appropriate data protection obligations.

We may also disclose personal information where required by law, court order or a lawful request from a competent authority.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.

Personal data may be stored in our business email and communication systems, customer management and administrative systems, accounting and invoicing software, secure electronic databases and physical business records.

Access to personal information is restricted to authorised personnel who require the information to perform their professional duties.

We regularly review our security measures to maintain appropriate protection of the information entrusted to us.

Although we take reasonable steps to safeguard personal data, no electronic storage or transmission system can be guaranteed to be completely secure.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

The retention period depends on the nature of the information, the purpose of processing and applicable legal requirements.

For example:

  • Customer and service records may be retained for as long as necessary to manage customer relationships and provide ongoing support.
  • Financial and accounting records are retained for the periods required by applicable legislation.
  • Enquiry and communication records are retained for a reasonable period to manage and respond to requests.
  • Marketing information is retained until you withdraw your consent or object to receiving marketing communications, as applicable.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with applicable legislation.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic and enhance your browsing experience.

Cookies are small text files stored on your device when you visit a website.

Depending on their purpose, cookies may include:

  • Essential Cookies: Necessary for the proper operation, security and functionality of our website.
  • Analytics Cookies: Help us understand how visitors use our website and identify areas for improvement.
  • Marketing Cookies: May be used to measure advertising effectiveness and deliver relevant advertising.

Some cookies may be provided by third-party services, such as website analytics and advertising platforms.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage your preferences through the Cookie Settings section of our website. For more information, please refer to our Cookie Settings.

11. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

These websites operate independently of KARMA Water and may have their own privacy policies and data protection practices.

We do not control the content, security or privacy practices of external websites and are not responsible for how they collect or process personal information.

We encourage visitors to review the relevant privacy policies before providing personal information to third-party websites.

12. International Transfers of Personal Data

Some of our third-party service providers may process or store personal data outside Cyprus or the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will ensure that appropriate safeguards are in place in accordance with GDPR requirements, such as an applicable adequacy decision or appropriate contractual safeguards.

13. Your Privacy Rights

Under applicable data protection legislation, you have rights concerning your personal data, subject to the conditions and limitations set out in the GDPR.

These include:

  • The right to access your personal data.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal data where legally applicable.
  • The right to request restriction of processing in certain circumstances.
  • The right to data portability, where applicable.
  • The right to object to certain types of processing.
  • The right to withdraw consent where processing is based on consent.
  • The right to lodge a complaint with the competent data protection supervisory authority.

For more detailed information about your rights and how to exercise them, please refer to our GDPR Compliance section.

14. Children’s Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children through our website without an appropriate legal basis and, where required, parental or guardian consent.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

15. Changes to This Privacy Policy

KARMA Water reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business operations, services, technology or applicable legislation.

Any updates will be published on this page, together with the revised update date.

We encourage visitors and customers to review this page periodically to remain informed about how we protect their personal information.

16. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way KARMA Water processes your personal data, please contact us:

KARMA WATER PURIFICATION SYSTEMS LTD

Email: info@karmawatercy.com
Website: www.karmawatercy.com

We will endeavor to respond to all legitimate privacy-related enquiries within the time limits established by applicable data protection legislation.